Across from the Bay, on Ephraim’s main street, our lovely Inn & elegant Whirlpool Suites provide the perfect balance of Inn charm and resort amenities. Our family and staff invite you to enjoy our honest hospitality and inviting accommodations. Visit us and you’ll see why many of our guests make Eagle Harbor Inn their Door County vacation tradition.
IDM Group LLC
d/b/a IDM Hospitality, values our relationships with our guests. As part of our
commitment to providing best-in-class service to our guests, we have created
this policy to describe our policies regarding our collection of information
from consumers (“you” or “your”), our use of such information, and our privacy
practices with respect to same. So that you may make informed decisions
regarding your personal information, we strongly urge you to review this policy
completely and carefully.
policy applies to information collected by IDM Group LLC., its subsidiaries,
licensees, and affiliated companies (collectively, “we”, “our”, or “us”)
through your (i) use of our website(s), our mobile applications, or other third
party services made available for guest use at our hotel and restaurant
properties (collectively, the “Services”), (ii) participation in any promotions
or survey offered by us, and (iii) disclosure of personal information to us
through any other means.
If you are a resident of the European Union, please see provisions specific to how we process your data.
acceptance of this policy is voluntary, your continued use and/or participation
in any of the foregoing constitute your acceptance of this policy and any other
How We Collect and Use Data
generally use the Services without disclosing personally identifiable
information. However, use of certain aspects of the Services may require you to
submit personally identifiable information.
When you use
the Services, we automatically collect data on your usage of the Services and
your online behavior, e.g., previous websites you visited, your computer’s web
browser, operating system, and IP address, and how you navigate and interact
with the Services. We collect this information on an anonymous basis.
We may also
collect additional information from you, depending on how you engage with us.
For example, if you register for a promotion, you may be asked to provide
information such as your name, email address, birthday, mailing address, phone
number and marketing preferences. We may collect information from you if you
communicate with us through email or participate in online surveys. These
services may require you to provide your email address, your name, and
comments. This information is used in order to respond to you and address the
feedback or request that you provided.
the Services offer you the opportunity to place requests for future services or
services during your stay at one of our properties, such as making a
reservation, booking conference rooms or ballrooms or requesting room service.
Information collected from you when you place requests for services through the
Services includes your name, phone number, and email, and information about the
service requested. We may also need information regarding your room number. We
use this information to accommodate your requests and populate data to
streamline future requests.
We use the
information collected from you in a number of ways, including, without
limitation, to improve the content and navigation of the Services, to assist in
the marketing and promotion of our services in which you may be interested, to
communicate with you for customer service purposes, and to prevent and detect
fraud or other misuse of the Services. Further, we routinely share this
information with third parties, such as industry data sharing services and
promotional and other business partners.
reasonable measures and implement appropriate safeguards to protect your personal
information. However, by agreeing to this policy, you acknowledge that
transmission of information over the Internet is, inherently, not secure.
Security breaches cannot be prevented entirely, and by continuing to use the
Services and applications, you accept the risk that a security breach may
occur. For that reason, we ask that you do not send your social security or
credit card numbers to us through an unsecured email.
We may retain
third parties to place and manage advertisements through the Services. These
third parties may automatically collect information from you, through cookies
and other technology, in order to provide you with tailored advertisements on
websites you visit.
We use Google
Analytics to collect information about your use of the Services, your
navigation to the Services, the time and date of you used the Services, and
your IP address. Google uses this information to provide use reports about
traffic on the Services. For more information, please visit www.google.com/policies/privacy/partners.
To enhance your
experience with us, we may use third party software and/or applications to
provide you certain of the Services, which may require us or you to input
personal information to use such Services. We are not responsible for the
privacy practices of these third party providers. This policy applies only to
the information collected by us as specified in this policy. It is your
responsibility to understand the individual privacy policies of any application
the Services may contain links to other websites that are not operated or
controlled by us, including the online reservations system. We do not endorse
the content, nor make any assurances about the security, of these
websites. We are not responsible for the privacy practices of third party
websites. This policy applies only to the information collected by us as
specified in this policy. It is your responsibility to understand the
individual privacy policies of any website you visit.
small files that a website installs on your hard drive. Cookies enable our web
server to recognize your computer, which allows the Services to tailor content
to better match your interests and preferences. Information gathered through
cookies and web server logs may include the date and time of visits, the pages
viewed, time spent using the Services and the websites you visit just after
using the Services. However, the data collected does not include personally
identifiable information. You can set your browser to notify you before you
receive a cookie, giving you the chance to decide whether to accept it. You can
also set your browser to block cookies altogether; however, doing so may impair
your ability to use the Services. As noted above, third party digital marketing
agencies may use their own cookies, which collect their own anonymous
information independent of our activities.
IDMG does not specifically target the Services and its applications to children under the age of 18 years old. If you are under the age of 18, you should only use the Services and applications under the supervision of a parent or guardian.
We reserve the
right to change this policy at any time without notice. You are responsible for
keeping apprised of the current policy; thus, we encourage you to check the
policy periodically. Any changes or updates will be effective immediately upon
the posting of the revised policy on the Services. Your continued use of the
Services constitutes your acceptance of any revised policy. Notwithstanding the
foregoing, we will endeavor to provide notice of any material changes to this
policy by posting notice on the Services.
We may be required to share personal information with third parties, including law enforcement or government agencies, as a result of a court order, subpoena, or as otherwise required by law. Additionally, we may disclose your information as part of a planned or potential corporate sale, merger, reorganization, consolidation, or similar events. Your information will be treated as an asset and be transferred to the purchaser as part of a sale or other transaction.
How We Handle Data for Our Guests that are EU Residents
If you are a resident of the European Union, this section addresses how we handle your personal data. The EU’s General Data Protection Regulation (GDPR) provides you with certain rights regarding your personal data, including the right to be informed about our use of your personal data; the right to access and correct your personal data; the right to have your personal data erased; the right to object to our use of your personal data; the right to restrict our processing of your personal data; and the right to “portable” personal data. Each of these rights is limited as provided in the GDPR. If you believe we have failed to provide you with one of these rights, you may lodge a complaint with the applicable supervisory authority.
Please be aware
that we are based in the United States and do not have any operations within
the EU. We welcome guests from all countries to stay at our hotels and to visit
our restaurants; however, we do not directly market to or offer services to any
What Data Do We Collect?
you make a reservation to stay at one of our hotels or visit one of our
restaurants, you will be required to provide certain personal data, such as
your name, address, phone number, and email address. We collect this data due
to contractual necessity, as it is necessary in order for us to complete your
reservation and to meet and exceed your expectations for your stay. If you
choose to not to provide your personal data when making a reservation, we may
be limited in our ability to complete your reservation and provide you with
other services. We will retain your personal data for the period necessary to
fulfill the purposes outlined in this section, unless a longer retention period
is required or permitted by law.
We make every effort to not collect personal data from EU residents for marketing purposes. Periodically, we will review our marketing databases and if any personal data from EU residents is discovered, we will promptly remove it.
the technical limitations of certain services we use may limit our ability to
fully control the data we collect; for example, we are not able to identify an
IP address as originating from a country in the EU, and thereby limit
certain online behavioral advertising conducted via the Services. As new tools
becomes available, we will review and update our practices to further limit the
data we collect for marketing purposes.
use Google Analytics to collect information about your use of the Services,
your navigation to the Services, the time and date of you used the Services,
and your IP address. Google uses this information to provide use reports about
traffic on the Services, which we receive pseudonymously. We are not able to
use the data we receive from Google Analytics to identify any particular
individual. For more information, please visit www.google.com/policies/privacy/partners.
are small files that a website installs on your hard drive. Cookies enable our
web server to recognize your computer, which allows the Services to tailor
content to better match your interests and preferences. Information gathered
through cookies and web server logs may include the date and time of visits,
the pages viewed, time spent using the Services and the websites you visit just
after using the Services. This information may be used to target advertising to
you for goods or services that you may be interested in. The technical
limitations of certain services we use may limit our ability to inform you
before a cookie is placed on your computer. As new tools becomes
available, we will review and update our practices regarding your ability to
accept cookies when you visit our websites. However, you can set your browser
to notify you before you receive a cookie, giving you the chance to decide whether
to accept it. You can also set your browser to block cookies altogether;
however, doing so may impair your ability to use the Services. As noted above,
third party digital marketing agencies may use their own cookies, which collect
their own anonymous information independent of our activities.
How Do We Receive Your Data?
For reservations, we receive personal data from a variety of third party sources with whom we partner. These sources include, but are not limited to, the booking engines we use to take reservations, which may provide information directly to us or come through a third party franchisor for one of our branded hotels; online travel agents, such as Expedia; third party wholesalers to whom we make limited rooms available for sale; and through the global distribution system used by certain travel industry service providers, such as travel agencies.
How Will We Use Your Data?
use your personal data to create a reservation for your hotel stay or
restaurant visit, as the case may be. In connection with your reservation, we
may use your personal data to (a) send you communications regarding your stay
prior to your arrival; (b) personalize your experience during your stay and to
offer you the level of service and hospitality you expect while staying at one
of our properties; (c) send you communications regarding your stay after your
departure, such as surveys to get feedback on your stay; and (d) facilitate
making future reservations for you. Your personal data will be used by our
associates in connection with these uses.
your personal data may be de-identified and aggregated with data regarding our
other guests so that we may analyze customer travel preferences, predict and
anticipate future behaviors, develop statistics based on guest data, and other
similar internal business purposes.
may be required to share personal data with third parties, including law
enforcement or government entities, as a result of a court order, subpoena, or
as otherwise required by law. Additionally, we may disclose personal data
as part of a planned or potential corporate sale, merger, reorganization,
consolidation, or similar events. Otherwise, we do not share your personal data
with any third parties; however, as noted earlier, your data was likely
provided to us by a third party.
do not use your personal data to make any automated decisions or to build
individual profiles. Each of our hotels and restaurants is based in the United
States. As a result, we do not transfer your personal data outside of the U.S.
You are never obligated to provide us with any personal information. However, if you choose not to share any personal information, we may be limited in what Services we can provide you, such as making a reservation at one of our hotels or restaurants. At any time, if you would like to cease receiving communications from us or limit our ability to share your information with third parties, you may “opt out.” You may unsubscribe to all communications from us by filling out an unsubscribe form located on the Services.